FAQ

Frequently (and not so frequently) asked questions

How long should it take for my ProW seat pad to arrive?


If the seats are in stock, you should recieve your ProW seat pad in 3 to 5 days.




How long should it take to adapt to the ProW seat pad?


For an easier transition and adaption to the shape of the seat, ProW includes an adjustable hardness for the ‘saddle’. The middle section can be adjusted by adding wedges or inserts into a hole on the backside of the ProW. The wedges come in three different hardnesses making you able to adjust the seat to your own needs..




What should I be aware of before using the ProW seat pad?


Many customers have found immediate benefit when using the ProW seat pad. You should expect 3-5 training sessions before you will feel completely comfortable using the ProW seat pad.




What's new?


Improved Fastening Technology. Velcro is attached on the back of the ProW inserts for fastening to your ergometer or rowing seat. Simply mount the detached velcro parts in your boat, and you can then easily move the ProW from the boat to the erg.




What is the guarantee for the Citius-Remex seat pad?


CitiusRemex warrants all products to be free from defects in materials and workmanship for one year from the date of purchase. This warranty applies to the original owner and is non‐transferable. If damage is due to a material or manufacturing defect, CitiusRemex will repair or replace the product free of charge. EasyGoingRowing and Citius-Remex reserve the right to determine if a product will be covered under warranty. Normal wear, cosmetic blemishes, and damage due to improper use, modification, negligence or transport are not covered under warranty. Your original invoice is your proof of purchase. CitiusRemex guarantees every product made. You may return the product to EasyGoingRowing for repair, replacement, or refund in accordance with EasyGoingRowing’s Warranty Policy. Damage due to wear and tear will be repaired at a reasonable charge, if repairable. If the seat pad is returned within 30 days of purchase, Customer will be refunded the cost of the seat pad and taxes paid. Shipping and handling charges will not be refunded. Customer is responsible for returning the ProW in its original packaging.




What is the return policy for the Citius-Remex ProW seat pad?


If you are not satisfied with your Citius-Remex product within 30 days of original purchase, you can return it, IN ORIGINAL, NEW CONDITION, for a full refund by original payment method, less shipping costs. Customer is responsible for return postage. Damage due to improper use, modification, or negligence is not covered under the 30 days money back policy.




How do I determine what style ProW seat-pad I need?


The ProW seat pad comes in two sizes - the "low" and the "high". The vast majority of customers select the "low". The "high" is a couple of mm thicker and the saddle is also a little higher. Generally, if you're 6'2' (190 cm) or taller, or your weight is 190lb+ (88kg+) you should consider the "high" version. Everyone is different - I have had tall and heavier clients who prefered the "low" as well as tall and thin who prefer a "High" ProW.




Will the Citius-Remex ProW work with my rowing machine or rowing shell?


Rowing seats in general are pretty much the same shape and size so It does no matter if you have a Concept2 erg, a Hydrow, RowPerfect (RP3), a Coffey SimulatOar, or BioRower, the Citius-Remex Prow will work for you!